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Privacy Policy

Last Updated: 13 December 2025

This Privacy Policy explains how Executive CV Builder (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit or use executivecvbuilder.co.ke and related services (the “Services”).

By using the Services, you agree to the handling of your information as described in this Policy.

1. Who We Are and How to Contact Us

  • Controller/Operator: Executive CV Builder
  • Legal Entity Name: Vinetech Digital Solutions
  • Address: Nairobi
  • Email: info@vinetech.co.ke
  • Phone: +254783924927

If you have questions about this Policy or your data, contact us using the details above.

2. Information We Collect

We collect information in three main ways: (a) information you provide, (b) information collected automatically, and (c) information from third parties.

2.1 Information You Provide

Depending on how you use the Services, you may provide:

  • Account details: name, email address, password, phone number (optional)
  • CV and profile content: work history, education, skills, certifications, references (if you add them), portfolio links, professional summary, and other information you choose to include
  • Payment and billing details: payment method data and transaction information (note: card details are typically handled by payment processors, not stored directly by us)
  • Support communications: messages, emails, and feedback you send to us

2.2 Information Collected Automatically

When you use the Platform, we may automatically collect:

  • Device and usage data: IP address, browser type, device identifiers, pages viewed, timestamps, referring URLs, clicks, and interactions
  • Log data: diagnostic information, error reports, performance metrics
  • Cookies and similar technologies: for authentication, preferences, security, analytics, and performance

2.3 Information from Third Parties

We may receive information from:

  • Payment providers (for example M-Pesa or card processors): payment confirmation, transaction status, fraud checks
  • Analytics providers: aggregated usage metrics
  • Login providers (if enabled): basic profile info such as email and name

3. How We Use Your Information

We use your information to:

  • Provide the Services: create accounts, generate CVs, format documents, enable downloads, and manage subscriptions
  • Process payments: confirm and reconcile transactions, prevent fraud, manage refunds where applicable
  • Improve and secure the Platform: troubleshoot issues, detect abuse, secure accounts, and maintain the Services
  • Communicate with you: send service messages, account notices, receipts, and respond to support requests
  • Personalise your experience: remember settings, templates, and preferences
  • Comply with law: meet legal obligations, respond to lawful requests, and enforce our Terms

We do not sell your personal data.

4. Legal Basis for Processing

Where applicable, we process personal information based on:

  • Contract: to provide the Services you request (for example, account creation and CV generation)
  • Legitimate interests: to secure and improve the Platform, prevent fraud, and support operations
  • Consent: for optional cookies or marketing communications where required
  • Legal obligation: to comply with applicable laws and regulations

5. Cookies and Similar Technologies

We use cookies and similar tools to:

  • keep you logged in and secure your session
  • remember preferences (such as template choices)
  • understand Platform usage and performance
  • prevent fraud and abuse

You can control cookies through your browser settings. Disabling some cookies may affect core features, such as login or saving documents.

6. How We Share Your Information

We may share information only as needed to operate the Services, including with:

6.1 Service Providers

Trusted vendors that help us run the Platform, such as:

  • hosting and storage providers
  • email/SMS delivery services
  • analytics and monitoring providers
  • customer support tools
  • payment processors (for example M-Pesa or card providers)

These providers are authorised to use your information only to perform services for us and must apply appropriate safeguards.

6.2 Legal and Safety Reasons

We may disclose information if we reasonably believe it is necessary to:

  • comply with the law, court orders, or lawful government requests
  • investigate fraud, security incidents, or misuse
  • protect the rights, property, and safety of our users, the public, or the Company

6.3 Business Transfers

If we are involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. We will take reasonable steps to ensure continued protection of your data.

7. Data Retention

We keep personal information only as long as necessary to:

  • provide the Services
  • meet legal, accounting, and security obligations
  • resolve disputes and enforce agreements

You may delete your account (if the feature exists) or request deletion by contacting us. Some records may be retained where required by law or for legitimate business and security purposes (for example, transaction records and fraud prevention logs).

8. Data Security

We implement reasonable administrative, technical, and organisational safeguards designed to protect your information. These may include encryption in transit (HTTPS), access controls, and monitoring.

No platform can guarantee absolute security. You are responsible for keeping your password confidential and using a strong password.

9. Your Rights and Choices

Depending on applicable law and your situation, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your data or request account closure
  • Object to or restrict certain processing
  • Withdraw consent (where processing is based on consent)
  • Opt out of marketing messages at any time

To exercise these rights, contact us using the details in Section 1. We may need to verify your identity before acting on your request.

10. International Transfers

Your information may be stored or processed in countries other than Kenya if our service providers or servers are located elsewhere. Where this happens, we take reasonable steps to ensure appropriate safeguards are used to protect your information.

11. Children’s Privacy

The Services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal data, contact us so we can take appropriate action.

12. Marketing Communications

If we send marketing messages, you can opt out at any time by using the unsubscribe option (where provided) or by contacting us. Service-related communications (such as receipts and security alerts) may still be sent even if you opt out of marketing.

13. Third-Party Links

The Platform may contain links to third-party sites. We are not responsible for their privacy practices. Review the privacy policies of those sites before providing your information.

14. Changes to This Privacy Policy

We may update this Policy from time to time. We will update the “Last Updated” date at the top. Continued use of the Services after changes take effect means you accept the updated Policy.

Contact

For privacy questions or requests:

  • Email: info@executivecvbuilder.co.ke
  • Address: Nairobi, Kenya